Returns & Refund Policy

Returns: - We accept returns within 14 days of delivery for unused items in their original packaging.

- Return shipping costs are the responsibility of the customer, unless the item was defective or incorrect.

Refunds: - Refunds are processed within 5–7 business days after we receive and inspect the return.

- Refunds are issued to the original payment method.

Non-Returnable Items: Sale items, gift cards, and personalized/custom orders are final sale.

Damaged or Incorrect Items: If you receive a damaged or incorrect item, contact us within 48 hours of delivery at Orders@Maddyshandbags.com with photos. We will arrange a replacement or refund.